Refund Policy

Jawib is a digital service (subscriptions and add-ons) that runs online. We don't sell physical goods or ship anything, so there is nothing to "return". This policy says when we give back what you paid. Prices are in Saudi riyals.

This policy is part of the Terms and Conditions and does not reduce your legal rights as a consumer.

You can cancel your subscription at any time from the Billing page. Access continues to the end of the period you paid for, the subscription does not renew and no new charge is made after you cancel. Cancelling on its own does not mean the current period is refunded.

If you subscribe to a plan or add-on for the first time and ask for a refund within 7 days of the first payment, we refund the full amount, as long as use hasn't been excessive or against the terms.

This applies once per plan per account.

If your subscription renewed and you didn't mean it to, write to us within 48 hours of the charge and before you use the new period's features, and we refund the renewal. After that we don't refund a period that has started.

A duplicate or mistaken charge, or an amount different from the one shown when you paid.

You couldn't use what you paid for because of a fault on our side that lasted a long time and we didn't fix it: we refund the affected time or extend your subscription, as you prefer.

A core feature of your plan was withdrawn during a period you paid for.

Platform coins and purchases made with them.

Free-subscription codes and discount codes once used (nothing was paid for a free subscription, and a discount isn't paid back).

Anything after the refund window has passed, and periods that began after a renewal (except in the cases above).

A subscription suspended or ended for breaking the terms or the Content Policy, or for fraud.

Bank or payment-provider fees on your side, such as currency conversion.

You can subscribe to a higher plan at any time. Your earlier subscription may continue to the end of its period, so cancel it from the Billing page if you no longer need it. We don't automatically prorate the days; if that hurts you, contact us and we'll look at your case.

Write to [email protected] from your account's email and include: the account email, the date and amount of the payment, and the reason. We reply within 3 business days.

Please contact us first before opening a dispute with your bank; we can usually sort it out faster.

We refund to the original payment method. How long it takes to arrive depends on your bank or card issuer, and is usually 5 to 14 business days after we approve it. After a refund, your access to the paid features may end immediately.